Olisipo, SA - Consultoria, Outsourcing, Inovação e Formação

Outsourcing IT Specialists.

Adding skills to your project.

You are here: Home

Outsourcing Specialists

We provide the excellence and skills of our more than 300 specialists to strengthen our clients´ technical teams, as we assume the responsibility to drive them to a higher performance level, in addition to our clients’ responsibility of their technical and operational direction.

All professional skills are consistently aligned with our Skills Management and Development Model:

Category	Subcategory	Skill
Business change	Business change implementation	Programme management [+] The identification, planning and coordination of a set of related projects within a programme of business change, to manage their interdependencies in support of specific business strategies. The maintenance of a strategic view over the set of projects, providing the framework for implementing business initiatives, or large-scale change, by conceiving, maintaining and communicating a vision of the outcome of the programme. The vision, and the means of achieving it, may change as the programme progresses.
Business change	Business change implementation	Project management [+] The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality.
Solution development and implementation	Systems development	Data analysis [+] The investigation, evaluation, interpretation and classification of data, in order to define and clarify information structures which describe the relationships between real world entities. Such structures facilitate the development of software systems, links between systems or retrieval activities.
		Requirements definition and management [+] The definition and management of the business goals and scope of change initiatives. The specification of business requirements to a level that enables effective delivery of agreed changes.
		Network design [+] The production of network designs and design policies, strategies, architectures and documentation, covering voice, data, text, e-mail, facsimile and image, to support business requirements and strategy. This may incorporate all aspects of the communications infrastructure, internal and external, mobile, public and private, Internet, Intranet and call centres.
		Database/repository design [+] The specification, design and maintenance of mechanisms for storage and access to both structured and unstructured information, in support of business information needs.
		Programming/software development [+] The design, creation, testing and documenting of new and amended programs from supplied specifications in accordance with agreed standards.
		Testing [+] The concurrent lifecycle process of engineering, using and maintaining testware (test cases, test scripts, test reports, test plans, etc) to measure and improve the quality of the software being tested. Testing embraces the planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed standards (such as ISO 29119), to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified.
	Installation and integration	Systems integration [+] The incremental and logical integration and testing of components and/or subsystems and their interfaces in order to create operational services.
		Porting/software integration [+] The integration of software products into existing software environments to produce new platform-specific versions of the software products.
		Systems installation/decommissioning [+] The installation, testing, implementation or decommissioning and removal of cabling, wiring, equipment, hardware and appropriate software, following plans and instructions and in accordance with agreed standards. The testing of hardware and software components, resolving malfunctions found and recording the results. The reporting of details of hardware and software installed so that configuration management records can be updated.
Service management	Service strategy	Financial management for IT [+] The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements.
	Service design	Capacity management [+] The management of the capability and functionality of service components (including hardware, software and network) to meet current and forecast needs in a cost effective manner. This includes dealing with both long-term changes and short-term variations in the level of demand.
		Availability management [+] The definition, analysis, planning, measurement and improvement of all aspects of the availability of IT services. The overall control and management of service availability to ensure that the level of service delivered in all services is matched to or exceeds the current and future agreed needs of the business, in a cost effective manner.
		Service level management [+] The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery.
	Service transition	Configuration management [+] The lifecycle planning, control and management of the documentation, software, hardware and firmware assets of an organisation, system and/or service(s), including information relating to those assets and their dependencies and relationships. This involves identification, classification and appropriate specification of all configuration items (CIs) and the interfaces to other processes and data through techniques such as federation. Required information relates to storage, access, service relationships, versions, problem reporting and change control of CIs. The application of status accounting and auditing, often in line with acknowledged external criteria such as ISO 9000 and ISO 20000, throughout all stages of the CI lifecycle, including (importantly) the early stages of system development.
	Service transition	Change management [+] The management of change to the service infrastructure including service assets, configuration items and associated documentation, be it via request for change (RFC), emergency changes, incidents and problems, so providing effective control and mitigation of risk to the availability, performance, security and compliance of the business services impacted.
	Service operation	System software [+] The provision of specialist expertise to facilitate and execute the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.
		Security administration [+] The authorisation and monitoring of access to IT facilities or infrastructure in accordance with established organisational policy. Includes investigation of unauthorised access, compliance with relevant legislation and the performance of other administrative duties relating to security management.
		Applications support [+] The provision of application maintenance and support services. Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving issues and providing information about the systems. It may also include monitoring their performance. Issues may be resolved by providing advice or training to users about an application's functionality, correct operation or constraints, by devising work-arounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements - often in close collaboration with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support.
		IT operations [+] The operation of the IT infrastructure (typically hardware, software, information stored on various media, and communications) required to deliver and support properly-engineered IT services and products to meet the needs of a business. Includes preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, and the monitoring of performance of systems and services in relation to their contribution to business performance.
		Network control and operation [+] The day-to-day operation and control of all equipment within wide and local area network infrastructure. Includes production of network performance statistics, provision of network diagnostic information and site surveys.
		Database administration [+] The installation, configuration, upgrade, administration, monitoring and maintenance of physical databases.
		Network support [+] The provision of network maintenance and support services. Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance. Problems may be resolved by providing advice or training to users about the network's functionality, correct operation or constraints, by devising work-arounds, correcting faults, or making general or site-specific modifications.
		Problem management [+] The resolution of incidents and problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies.
		Service desk and incident management [+] The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress.