Lean IT Foundation


Aprenda os fundamentos da metodologia LEAN e como a aplicar a um ambiente de Tecnologias de Informação.

Com exercícios práticos com vista na obtenção de competências “hands-on”, este curso é ideal para a sua introdução nos aspetos de mudança do Lean IT e alterar atitudes e comportamentos. Todos os exercícios são aplicados sobre ambientes de TI mas não é necessária experiência na área para frequentar este curso.

Prepare com a Olisipo a sua certificação no exame Lean IT Foundation.

IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.

The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.

Upon successfully achieving the Lean IT Foundation certificate, the student will be recognized with 2 credits in the Lean IT qualification scheme.

Certification: The exam is closed book with fifty (50) multiple choice questions. The pass score is 50% (25 out of 50 questions). The exam lasts 60 minutes. The exam can be taken in two formats: Paper based or Online.


Business Management, IT /IS Auditors, Internal Auditors, Information Security and IT Practitioners;

Consultants, IT/IS Management looking to gain an insight into the Enterprise Governance of IT and looking to be certified as a CobiT® Implementer or Assessor.


  • Analyze customer value and translate the voice of the customer to processes
  • Understand Lean concepts as customer value, value streams, flow, pull, perfection
  • Diagnose and improve processes with value stream mapping
  • Problem solving with the Kaizen approach
  • Work with the DMAIC improvement cycle
  • Designate improvement activities that improve process results
  • Understand what behaviors & attitudes are essential within Lean organizations
  • Prepare the student to take the Lean IT Foundation Certification exam


No mandatory prerequisites although some experience in IT or related fields is recommended.



Introduction to Lean

  • Introduction
  • The history of Lean
  • The key elements of Lean
  • The concept of Waste, Variability and Inflexibility
  • The five dimensions of Lean IT

The Customer

  • Customer Value
  • Voice of the Customer
  • Value-add and non-value-add work
  • Critical-to-quality tree
  • Value streams in IT
  • Cost of Poor Quality

The Process

  • The concept of a process
  • SIPOC diagramming
  • Creating a Value Stream Map
  • Analyzing a Value Stream Map


  • What is performance?
  • Key Performance Indicators
  • Operational Process Efficiency
  • Skills and Knowledge matrix


  • Organizational structure and customer focus
  • Performance Dialogue
  • Visible Management
  • Day Start and Week board

Behaviour & Attitude

  • Organizational Change
  • The classical change curve
  • Resistance
  • Motivation for change
  • Lean Leadership and Behaviour
  • Change story

Problem Solving

  • Structured Problem Solving
  • KAIZEN approach

Exam Preparation

  • Sample Exam
  • How to prepare for the exam

De momento não temos datas disponíveis para este curso, entre em contacto para obter mais informações.



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