Aprenda os fundamentos da metodologia LEAN e como a aplicar a um ambiente de Tecnologias de Informação.
Com exercícios práticos com vista na obtenção de competências “hands-on”, este curso é ideal para a sua introdução nos aspetos de mudança do Lean IT e alterar atitudes e comportamentos. Todos os exercícios são aplicados sobre ambientes de TI mas não é necessária experiência na área para frequentar este curso.
Prepare com a Olisipo a sua certificação no exame Lean IT Foundation.
IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.
The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.
Upon successfully achieving the Lean IT Foundation certificate, the student will be recognized with 2 credits in the Lean IT qualification scheme.
Certification: The exam is closed book with fifty (50) multiple choice questions. The pass score is 50% (25 out of 50 questions). The exam lasts 60 minutes. The exam can be taken in two formats: Paper based or Online.
Business Management, IT /IS Auditors, Internal Auditors, Information Security and IT Practitioners;
Consultants, IT/IS Management looking to gain an insight into the Enterprise Governance of IT and looking to be certified as a CobiT® Implementer or Assessor.
Analyze customer value and translate the voice of the customer to processes
Understand Lean concepts as customer value, value streams, flow, pull, perfection
Diagnose and improve processes with value stream mapping
Problem solving with the Kaizen approach
Work with the DMAIC improvement cycle
Designate improvement activities that improve process results
Understand what behaviors & attitudes are essential within Lean organizations
Prepare the student to take the Lean IT Foundation Certification exam
No mandatory prerequisites although some experience in IT or related fields is recommended.
Introduction to Lean
The history of Lean
The key elements of Lean
The concept of Waste, Variability and Inflexibility
The five dimensions of Lean IT
Voice of the Customer
Value-add and non-value-add work
Value streams in IT
Cost of Poor Quality
The concept of a process
Creating a Value Stream Map
Analyzing a Value Stream Map
What is performance?
Key Performance Indicators
Operational Process Efficiency
Skills and Knowledge matrix
Organizational structure and customer focus
Day Start and Week board
Behaviour & Attitude
The classical change curve
Motivation for change
Lean Leadership and Behaviour
Structured Problem Solving
How to prepare for the exam
De momento não temos datas disponíveis para este curso, entre em contacto para obter mais informações.