Quality Management Fundamentals

Apresentação

In our course you will be introduced to basic concepts and terms of software, system and service Quality Management. The training is designed to give you a first idea about the responsibilities, the expected results, the methods and the tools of a Quality Management system. Key facts of the course are relevant frameworks for Quality Management, management needs and responsibilities, organizational and especially project needs as well as economical concepts. You will be introduced to principles and basics of “QM-PM ISO 9001:2000”, CMMI® and SPICE assessments and learn about basic concepts of introduction, administratration and improvement a Quality Management Systems.

Destinatários

Quality managers, QA managers, senior managers, project managers, test managers and anyone who is interested in providing quality to an organization or project.

Objetivos

On completion of this course, attendees will have an advanced understanding of Quality Management aspects via numerous practical examples and exercises. Lessons learned can be applied immediately to your organization and projects and thereby help contribute to your personal project success.

Programa

This 2 day training addresses the following knowledge areas:
  • Standards and their application
  • Quality Management: Management view
    • Management responsibility
    • Measurement
    • Controlling
  • Models for QM in software development (process frame)
  • Models for QM in software development (lifecycle models)
  • Quality Management for service providing organizations
  • Measuring and controlling quality
  • Planning for quality

De momento não temos datas disponíveis para este curso, entre em contacto para obter mais informações.

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