Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.
This course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.
EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices, and physically making changes to user devices or re-images as required.
The secondary audience for this course can include students preparing to take exam 70-688.
Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
Troubleshoot startup issues and operating system services on a Windows 8.1 system.
Resolve issues related to hardware devices and device drivers.
Troubleshoot computers remotely.
troubleshoot issues related to network connectivity.
Troubleshoot client configuration failures and GPO application issues.
Troubleshoot issues related to user settings.
Troubleshoot remote connectivity issues.
Resolve issues related to accessing resources from computers that are domain-joined.
Resolve issues related to accessing resources from computers that are not domain-joined.
Troubleshoot issues related to application installation and operation.
Maintain Windows 8.1 following deployment.
Design and implement extranet connectivity for Windows 8.
Recover a computer running Windows 8.1.
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
Windows Server 2008 R2 or Windows Server 2012 fundamentals
Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals
Module 1: Implementing a Troubleshooting Methodology
Module 2: Troubleshooting Startup Issues
Module 3: Troubleshooting Hardware and Device Drivers
Module 4: Troubleshooting Remote Computers
Module 5: Resolving Network Connectivity Issues
Module 6: Troubleshooting Group Policy
Module 7: Troubleshooting User Settings
Module 8: Configuring and Troubleshooting Remote Connectivity
Module 9: Troubleshooting Resource Access within a Domain
Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members