IT Process Manager
Referência:IT Process Manager_8053
JOB DESCRIPTION:Keen for challenges and ambitioning new solutions, our IT-Tude is oriented towards project excellence and a close relation with our collaborators. With our People, iT works better!
PROFILE:We are looking for a IT Process Manager (m/f) to integrate a project in Alfragide. Profile: - At least 2 years of professional experience in the area (mandatory); - Advanced working knowledge of ServiceNow environment (mandatory); - Experience leading Customer/Provider bridge calls (mandatory); - Familiarity with Service Desk environment (mandatory); - Good analytical and reasoning skills; - Multitask in fast paced, evolving environment; - Familiar with IT outsourcing contracts, SLA / KPI’s; - Soft Skills (Communication and Relationship management): - Fluency in English (mandatory). - Fluency in German is a plus; - ITIL Certifications is valued; - Experience in IT Service Management is a plus; - Knowledge on Service Integration aspects is valued; - Knowledge on Agile Development is a plus. We offer: - Personal accompaniment focused on Career Management; - Continuous and personalized Training and Certification through our own Learning Center; - Solidity, Trust and Growth; - Competitive salary package with benefits.